Widerrufsrecht

Return and Refund Policy

 

My product is damaged—what do I do?

 

If you believe your FERKIN product has a defect or has been damaged, we would first like to say that we’re so incredibly sorry for the inconvenience. We would be more than happy to provide you with either a refund or an exchange of a new product from our website.

 

To be eligible for a refund, items must be:

1. Returned with 7 days of delivery with proof of purchase.
2. Unworn or unused in original packaging.

 

If you opt for an exchange, your new order will be processed once we have received the returned item and confirmed that it meets the conditions stated above. Depending on your location, we may charge a small freight fee to send your replacement product.

 

We want to make things right! Please email your return enquiry with all of the details listed above to returns@shopferkin.com so we can help as soon as possible.

  

Who do I contact with other questions or concerns?

We take quality seriously around here. That’s why our products are made with the finest materials in all the land to ensure that you’re investing in both luxury and quality.

 

But if you think we missed the mark in any way, we want to know about it! Please contact us at returns@shopferkin.com and our rockstar staff will get back to you as soon as possible.