Return and Refund Policy

If you’d like to return or exchange your product, we’re happy to help. Please note that return requests must be initiated within 14 days of your delivery date.

For hygienic reasons, we’re unable to accept returns or exchanges for used or opened products.

Refunds for shipped orders will be returned to the original payment method, with any applicable shipping costs deducted, or provided as store credit in the form of a gift code.

To be eligible for a refund, items must be:

• Returned within 14 days of delivery with proof of purchase
• Unworn or unused and in their original packaging

If you choose an exchange, we’ll process your new order as soon as we’ve received your return and confirmed it meets the conditions above.

Please email your return enquiry, along with the details mentioned, to hello@shopferkin.com and we’ll take care of the rest as quickly as possible.