Return and Refund Policy
We love our customers—and we want you to love us too! That’s why your satisfaction is our #1 priority, and why we’ll always do everything we can to keep you happy. We strive to respond to all return enquiries within 24-48 business hours.
My face covering is damaged—what do I do?
If you believe your Ferkin mask has a defect or has been damaged, we would first like to say that we’re so incredibly sorry for the inconvenience. We would be more than happy to provide you with either a refund or an exchange of a new mask from our website.
To be eligible for a refund, items must be:
- Returned with 7 days of delivery with proof of purchase.
- Unworn or unused in original packaging.
If you opt for an exchange, your new order will be processed once we have received the returned item and confirmed that it meets the conditions stated above. Depending on your location, we may charge a small freight fee to send your replacement product.
We want to make things right! Please email your return enquiry with all of the details listed above to email@example.com so we can help as soon as possible.
Can I return my mask for another reason?
Due to the hygienic purposes and the intimate nature of the products, we will only offer a refund if your order had a defect or was damaged.
Who do I contact with other questions or concerns?
We take quality seriously around here. That’s why our masks are made with the finest silk material in all the land to ensure that you’re investing in both safety and luxury.
But if you think we missed the mark in any way, we want to know about it! Please contact us at firstname.lastname@example.org and our rockstar staff will get back to you as soon as possible.